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PRIVACY

Privacy

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, address, phone number, email address, and credit card information. You provide this information so we can process your order. We respect your privacy by not selling or sharing this information.

ONLINE SECURITY

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed safeguards to keep your information completely confidential. The checkout process employs Secure Sockets Layer (SSL)* encryption technology to ensure the safety of your information. If you've created an online account with us (My Account), it also employs SSL encryption.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

To check the security of your connection during checkout, look for the unbroken key or closed padlock at the bottom of your browser window or at the top near the browser's address bar. This indicates SSL is active.

SHOPPING ONLINE

We offer Buy Online Pick Up In Store. Online orders must be picked up at our store location. We do not ship orders at this time.

  • To add an item to your virtual shopping bag, simply click ADD TO SHOPPING BAG.
  • To view or change what is in your shopping bag, click SHOPPING BAG in the header.
  • To purchase the items in your shopping bag, click CHECKOUT in your shopping bag and follow the steps to complete your purchase.

Creating an online account - An online account is not necessary to make a purchase. However, by creating an account, you can check out quicker for future purchases and you'll have access to your order status and order history.

Sending someone else to pick up your order - Of course you can! Please type that person's name in your order's comments field so we can verify that person at the store when picking up your order. We will ask for a government photo ID.

PRODUCTS IN OUR ONLINE CATALOG

We offer a wide variety of products on our site, but you can also find more in our store. Although we are constantly adding products to our online catalog, you may at times find certain products only in our store. So don't hesitate to drop in. Browse online or browse in-store...it's good to have choices.

PRODUCT ERRORS OR INACCURACIES

We will always do our best to provide you with up-to-date and accurate product information, prices, and images on our site, but we cannot guarantee we'll always get it right. We will correct any of these errors without notice and may deny or cancel products ordered that have pricing or promotion errors or are shown incorrectly in product images.

If a product is not as described, please don't hesitate to return it by following our Simple Return Policy.

TAX

Items purchased on this site and in the store are subject to the Hawaii State General Excise Tax (GET).

CREDIT CARD AUTHORIZATION FOR ONLINE ORDERS

Your credit card will first be preauthorized for your online order purchase amount. You will not be charged for your purchase until the order is ready for pick up. Depending on your financial institution’s practices, you may temporarily see both the preauthorization and the actual charge as two different entries in your online statement. Your financial institution typically removes the preauthorized entry within a couple of days (YMMV). If you have any questions regarding the preauthorized entry, please contact your financial institution for help.

ONLINE ORDER PROCESSING & PICKUP

If you placed your order BEFORE 12 noon, we'll have your order ready to pick up in store the same day. If you placed your order AFTER 12 noon, we'll have your order ready the next business day (but we will definitely try our best to get it ready the same day). You will receive a pickup-confirmation email when your order is ready to pick up. We will hold your order for 7 days. After 7 days, your order will be canceled and your payment credited back to your card account.

For orders placed after store hours or on a holiday the store is closed, we will have it ready for you to pick up in store  the next business day.

If, for some reason, the merchandise you have ordered is not available, we will make those adjustments to your order and proceed to complete the rest of your order; you will be charged only for the items available. If additional identification is needed for credit authorization, SimplyOrganizedHi.com will contact you with a follow-up email.

Note: Please add SimplyService@simplyorganizedhi.com to your email account's whitelist (also known as a safe senders list) to ensure you receive our emails regarding your order.

CANCELING ONLINE ORDERS

You cancel your order – We understand. No need to explain. If you need to cancel an online order you haven't picked up yet, please call the store and provide your name and order number. If we had already processed your order for pick up and charged your card, we will credit your payment back to your card account. You will receive an email confirming the cancelation of your order.

We cancel your order – We don't want to do it, but sometimes we may have to cancel an online order for the following reasons:

  • All items in your order are not available.
  • We were unable to process your payment.
  • A duplicate order was placed.
  • Pricing or promotion errors.
  • Failure to pick up your order at our store location within 7 days the order was made ready for pickup.

If we had already charged your card, we will credit your payment back to your card account. You will receive an email confirming the cancelation of your order.

OUR SIMPLE RETURN POLICY (ONLINE & IN STORE)

We will cheerfully exchange or refund your purchase from Simply Organized.

There will be no returns and no refunds for clearance items, items sold “as is,” delivery and service charges, or custom made special orders. WE RESERVE THE RIGHT TO: 1) Deny a refund or exchange without proof of purchase (i.e. sales slip, receipt, or other evidence of purchase), and 2) For in-store purchases, issue a check for a return (with receipt), in the event that your check has not cleared the bank.

Please bring the item back to the store and show a valid photo I.D. (Driver’s License, State or Military I.D.).

Returns with Receipt

If you purchased…

And you paid by…

Your refund will be issued in the form of…

In Store

Cash - Less than $250

Cash

In Store

Cash - $250 or more

Check, mailed from accounting department within approximately 10 business days from date of return

In Store

Check - Less than $100

Cash

In Store

Check - $100 or more

Check, mailed from accounting department within approximately 10 business days from date of return

Online or In Store

Credit/Debit Card

Credit back to original credit/debit card account*

In Store

Gift Card

Credit back to Gift Card (if available) or Merchandise Credit Card

Returns without Receipt

If you paid by…

Your refund will be issued in the form of…

Cash, Check, Credit Card or Gift Card

$10 or less - Cash

$10.01 or more - Merchandise Credit Card

*If the original credit card is not available, refund will be issued as follows:
Less than $10 - cash, $10 to $100 - Merchandise Credit Card, over $100 - original credit card account (ID required).